The Distance Learning Technician will be instrumental in advancing our regional educational community. This position offers a unique opportunity to support a dynamic team of educators, fostering an environment that promotes academic excellence, student growth, and community engagement. The successful candidate will be a strategic thinker, collaborator, and advocate for innovation, committed to ensuring our students receive world-class opportunities to enhance student outcomes and lifelong learning. Reporting to the Distance Learning Coordinator and collaborating closely with the participating school district leadership and all instructional staff, the Distance Learning Technician will create the conditions for student success in the classroom setting and as citizens in the future.
Salary: $55,000—$65,000
Position is anticipated to begin in August 2025.
Paid holidays, generous sick and vacation time, NYS retirement, EAP, continuing education assistance, and exceptional insurance, including retiree health insurance, are available.
For more information, please contact: humanresources@oncboces.org
Reports to: Distance Learning Coordinator
Essential Duties and Responsibilities:
The following list is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Primary Responsibilities:
Collaborate in the development and implementation of distance learning programs, ensuring alignment with institutional standards and goals
Utilize expertise in distance learning equipment and programs, including video conferencing, to configure and troubleshoot regional equipment
Maintain and secure infrastructure and networks to ensure reliable connectivity
Install and configure audio-video equipment components in distance learning classrooms and mobile carts
Act as a liaison between vendors and districts for repairs and installations, including layouts, placements, recommendations, and coordination with vendors, districts, and the regional information center (RIC)
Oversee maintenance and provide recommendations for Distance Learning equipment and programs
Monitor and evaluate the performance and progress of distance learning programs and equipment, implementing necessary improvements
Administer Zoom video conferencing software to support regional staff and students
Offer technical support and training to faculty, staff, and students for the effective use of online learning platforms
Assist students, staff, and faculty in delivering distance and online learning to enhance students' academic achievement and development
Build and maintain relationships with component districts, community organizations, and stakeholders to support and enhance distance learning initiatives
Maintain an inventory of distance learning equipment
Set up meetings and provide support for video conferencing, virtual field trips, and other collaborative activities
Assist the Distance Learning Coordinator with grant applications and other funding opportunities as needed
The Distance Learning Technician will possess the following minimum qualities, qualifications, skills, and/or abilities:
Demonstrate excellent organizational and project management skills
Exhibit clear communication skills in both oral and written formats, including electronic communication
Stay informed about distance and online learning regulations, best practices, and emerging trends and technologies
Demonstrate an open, collaborative leadership style that fosters teamwork and a shared sense of purpose.
Show willingness to be an active, engaged, and visible member of the learning community
Possesses strong people skills and effective communication abilities. The Distance Learning Technician should be positive, approachable, and respectful
Demonstrate willingness to be an active, engaged, collaborative, and visible team member
Exhibit unquestioned integrity, honesty, and diplomacy
Be attentive to the needs of all individuals seeking assistance, including students
Utilize strong problem-solving and critical-thinking skills
Civil Service Job Description:
Distinguishing Features of the Class: The primary function. of this position is to assist in implementing and providing on-going support for video and other related e-learning technology services in ONC BOCES and participating component school districts. The work is performed under daily supervision of the Distance Learning Coordinator with administrative supervision by the Coordinator of ISS. Does related work as required.
Typical Work Activities (Illustrative Only):
Receives trouble calls on equipment and troubleshoots;
Travels to remote sites, provides supplies and performs routine/preventive maintenance on distance learning equipment;
Repairs equipment and replaces components to identify or remedy failures;
Assists the Distance Learning Coordinator with maintaining infrastructure servers; Management Server, Digital Recorders (2) & MCU Bridge;
Assists with virtual field trips and collaborations as needed;
Performs local and remote site testing on equipment to diagnose faults; Assists with test calls and connections as necessary;
Provides Server and system monitoring through TMS;
Communicates with vendors and other technical support personnel to aid in the solution of problems regarding distance learning hardware and software;
Sets up teacher's computer and test software to ensure that the entire system is fully operational:
Acquires and remains knowledgeable of the latest distance learning equipment;
Performs inventory and orders spare parts as well as strip surplus equipment for useable parts;
Attends conferences and seminars to keep abreast of distance learning technology;
Adds and removes end points from TMS; Tracks inventory of DL equipment;
Assists the Learning Distance Coordinator in developing visions and goals for the service.
Full Performance Knowledge, Skills and Abilities: Good knowledge of the use of video technologies and/or data communications systems, including distance learning networks; exemplary oral and written communication skills; ability to work effectively with others; physical condition commensurate with the demands of the position.